Technical Support


B2B & B2C

As an optional service, our trained technical consultants are ready 24 hours a day, 7 days a week, 365 days a year to help you with technical issues or concerns. You can also call our technical support teams anytime - day or night.

Basepoint Media can also handle daily technical questions or problems raised by end users. The support team answers all end-user’s questions and reclamations within 6, 12, 24 or 36 hours (usually from 9AM CET until 5PM CET during the week) depending on the chosen support agreement.


Process

If you have a question or reclamation write an email to the support system. In the “Contact” section on music specific website you will find the following address: support@basepointmedia.com (address to be discussed). The entire dialog links to external files. These are always contained in a support ticket which is send out to the client.

If it's preferred, a web interface is also available at support.basepointmedia.com which gives an overview of tickets related to your company as well as additional information not displayed in email correspondence.


Frequently asked questions

Technical problems:
  • To listen to my music / see movie
  • To read my music/movie with Windows Media Player
  • To convert in Mp3
  • To activate my ID
  • To download my music/movie
  • To re-download my music/movie
  • To open my zip
  • With Windows Vista
  • With my Mac…

Payment problems:
  • To pay
  • With my receipt…
  • Other payment related issues

Questions about:
  • Price
  • Covers
  • Digital right management…

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Example of a mail conversation between end-user and support team





Support web interface